TitlePin Refund Policy

Overview

Due to the nature of digital information products and the immediate delivery of reports, TitlePin has a strict no-refund policy for completed report deliveries.

Policy Details

No Refunds for Delivered Reports

Once a report has been generated and delivered, no refunds will be issued. This policy exists because:

1. The report contains proprietary compiled data that cannot be "returned"
2. The service cost includes data retrieval fees from third-party sources
3. Delivery is instantaneous and irreversible

When Refunds ARE Provided

TitlePin will provide a full refund in the following circumstances:

4. No Data Found: If we cannot locate property data for the address you provided, you will not be charged (payment authorization is released automatically).
5. Technical Failure: If a system error prevents report generation and the issue cannot be resolved within 24 hours.
6. Duplicate Purchase: If you accidentally purchased the same report twice within 24 hours, we will refund one purchase.

How to Request Assistance

If you believe you qualify for a refund under the circumstances above:

1. Contact support through this chat
2. Provide your order confirmation or email address
3. Describe the issue

For duplicate purchase issues, please have both transaction IDs ready.

Important Notes

4. Dissatisfaction with report contents is not grounds for refund
5. The data provided comes from public records and we cannot guarantee completeness
6. Reports are provided "as-is" based on available public information
7. All sales are considered final once the report is delivered

Disputes

For billing disputes, contact your credit card company. Note that our records include acceptance of our Sales Terms at checkout, which clearly state our refund policy.

Contact

For refund-related questions, please contact our support team. Note that support agents cannot issue refunds directly - they can only escalate qualified requests to our billing team.

Policy Version: 1.1 - Effective February 2026